If you call or email customer service at ISOPARTNER, you will probably meet Nils or Håvard. Between them, they have almost forty years of experience, which comes in handy when customers from all over the country have technical questions. These handsome lads are the first pair in our series of articles about the people at ISOPARTNER.
The customer's safety valve
ISOPARTNER's customer service department helps customers with technical questions and solutions on a daily basis and is the right hand of the sales department. They are also proactive and check every order that comes in via the webshop, e-mail or telephone:
- ‘The most important question we ask when we get an order is ’what are you going to use this for?’ In that sense, we are in a way the customer's safety valve, so they can rest assured that the solution is approved in accordance with the rules. Sometimes we receive orders with outdated requirements, such as the old P-classes, which have now been replaced by fire classes A, B, C and so on. Then the customer is often grateful that we ask such control questions.
So says Nils Johansen, Head of Customer Service. He's a real ‘mossing’ and the one with the longest experience in the company. A full 26 years have passed since he got a part-time job in the warehouse at Solgaard Skog 131 on 1 August 1996. He gradually worked his way up to become warehouse manager. He has also been involved in purchasing. In addition to being a customer service manager, Nils is also responsible for marine. Nils will be 57 in April and has no trouble making ends meet as the family's caretaker and carpenter, with his partner, children and grandchildren on either side, for whom he is happy to help.
Advisors and sparring partners
- A large part of our job is to provide technical support on product solutions and approvals. Which fire classes apply, which thicknesses to use and which products you can put together. I think that makes working at ISOPARTNER very rewarding. Not only can we supply most of what you need in terms of technical insulation, but we are also an advisor and sparring partner for our customers.
So says Håvard Tyldum, who is Nils‘ “right hand man” in customer service and no novice in the field with 10 years’ experience in the company. And a mossing, mind you. Like Nils, Håvard is also well versed in everything to do with approvals and products for technical insulation, but he struggles to give up his hobbies:
- ‘I've always enjoyed exercising. I ran Birken and the Oslo half marathon. But then my partner and I became parents to a little girl who is now two years old. So now I'm putting fatherhood first and the shoes are on the shelf for the time being.
And if you don't have their phone number on your mobile, feel free to add it here and now: 69 24 40 80. Nils and Håvard look forward to helping you.